You may request a return of an unused product within 30 days of delivery. To start a return, email help@yourfingeristhekey.com with your order number and the item you wish to return.
We will provide return authorization and the return address in Ontario, Canada. Please contact us before sending an item back, and do not send returns to the supplier or the address printed on the parcel. Address all authorized returns to Smart Look at the return address we provide. Place the item in a securely sealed envelope, preferably a padded mailing envelope, with sufficient protective padding to prevent damage in transit. Include your order number inside the envelope, and keep your shipping receipt and tracking details.
For a change-of-mind return, the customer pays return shipping. We do not charge a restocking fee. If the product is defective, damaged on arrival, or incorrect because of our error, we will cover any required return shipping or arrange a resolution that does not require a return.
Please contact us promptly with your order number and photos or a short video showing the issue so we can arrange an appropriate replacement or refund. The unused-item requirement for change-of-mind returns does not prevent you from reporting a defect discovered during normal use. Do not ship a damaged or defective item until we provide instructions.
After receiving and inspecting an authorized change-of-mind return, we will notify you of the outcome. Approved refunds include the amount paid for the returned item and applicable taxes and are issued to the original payment method. Customer-paid return postage is not reimbursed for change-of-mind returns. Your bank or payment provider may take additional time to post a refund.
If you wish to cancel an order, contact us as soon as possible. We will check whether processing or dispatch can be stopped; cancellation may not be possible once fulfillment has started. This policy does not limit any rights or remedies available under applicable consumer protection laws.