Last updated: October 16, 2026
Smart Look is operated by MA.BROTHERS, a sole proprietorship registered in Ontario, Canada. These terms apply to purchases through yourfingeristhekey.com. Contact us at help@yourfingeristhekey.com or +1 647-446-8784.
You must be legally authorized to make the purchase and use the payment method provided. Provide accurate contact, billing and delivery information, and review your items, quantities, currency and total before completing checkout. Keep your order confirmation for your records.
The currency and amount payable to Smart Look are displayed at checkout. Applicable taxes collected by the store appear at checkout. Your bank or payment provider may charge currency conversion or other fees under your agreement with them. Price changes apply to future purchases and do not authorize an additional charge to an existing order. If an item is unavailable or an order cannot be fulfilled, we will contact you and refund any payment for the unfulfilled item. We will not substitute a different product without your approval.
We currently ship to the United States and Canada with free standard shipping. Orders may be dispatched internationally by our fulfillment partner. Processing and delivery estimates, tracking information and delivery assistance are described in our Shipping Policy. Estimates are not guaranteed delivery dates and do not limit your statutory rights concerning delayed or missing orders.
Orders delivered to Canada may be subject to import duties, import taxes and carrier customs-clearance or handling fees. If assessed, these charges are the customer's responsibility and are not included in the product price or free shipping. The recipient pays the carrier or relevant authority directly, before delivery or at collection depending on the carrier's requirements. Any taxes collected at checkout do not mean separate import charges have been prepaid. Smart Look does not automatically debit your checkout card for these charges.
Our free-shipping offer does not include payment or reimbursement of these third-party import charges, except where required by applicable law or where we expressly agree otherwise. If you believe a charge is incorrect or duplicated, contact us with your order number and the carrier's notice. Refused or uncollected shipments will be reviewed individually under our policies and applicable law; this clause does not automatically forfeit your rights to a refund.
You may request a return of an unused item within 30 days of delivery. Contact us before returning it; we provide authorization and the return address privately. Authorized returns should be addressed to Smart Look and sent in a securely sealed envelope, preferably padded, with adequate protection and the order number inside.
For change-of-mind returns, the customer pays return postage and there is no restocking fee. For defective, damaged-on-arrival or incorrect items caused by our error, contact us with photos or video; we will cover any required return shipping or arrange an appropriate resolution without a return. Approved refunds are issued to the original payment method. See our Return and Refund Policy for the full process. Third-party import charges are handled separately from the product refund, subject to applicable law.
To request cancellation, contact us promptly. We will check whether processing or dispatch can be stopped. This does not restrict any cancellation or refund right provided by law.
Review the product description and follow the instructions supplied with the lock for setup, charging and use. Check compatibility with the intended zipper, latch or locker. Product images and screen colors may differ slightly from the item received; this does not excuse supplying a materially different or defective product.
Reviews should describe your genuine experience and must not include another person's private information or content you are not authorized to share. Reviews may be moderated for spam, abusive content, personal information or unrelated material; a low rating alone is not a reason to reject a genuine review. Submit photos or videos only if you have permission for their display with your review. Our Privacy Policy explains how personal information is handled.
Nothing in these terms excludes or limits mandatory consumer rights, remedies or protections available under applicable law. Contact us if you have a concern so we can review it. Updated terms will be dated on this page and will apply prospectively; they will not retroactively remove rights relating to an earlier purchase.